As security and IT vendors rush to market with AI features and solutions, MSP feedback is clear: They’re not interested in ChatGPT or Anthropic LLM wrappers.
They’re only interested in AI solutions that provide real value and make their jobs easier.
And for good reason – implementing an AI solution that doesn’t drive recurring revenue from end user interest or automate L1 technician tasks just ends up driving more cost and complexity for an MSP’s tech stack.
At Evo Security, we see the potential power AI can provide. But we don’t want to fall into the trap of offering AI for the sake of AI. We need to really make technicians' lives easier. And that’s why we re-imagined AI as the engine to eliminate manual investigations into end user elevation requests.
MSPs Need a Solution to Address AI-Based Identity Attacks
The days of “Nigerian prince” scam emails or poorly crafted phishing emails are gone. Threat actors can now use generative AI to create phishing emails, clone voices, and launch impersonation attacks that are almost indistinguishable from the institutions they’re mimicking.
In fact, some of the most notorious threat actors (including those behind the 2025 breach of UK retail giant Marks and Spencer) have managed to gain this initial access by posing as an MSP and launching sophisticated attacks using deepfake voices or even native English speakers.
And it’s clear that the legacy identity security platforms are not designed to combat these attacks - at best, they may be blocking applications trying to run as admin by default, and at worst, they’re not lifting a finger to help MSP technicians drowning in repeated elevation requests with zero additional context.
How AI Helps End User Elevation Accelerate Investigations at Scale
That’s where Evo found an opportunity to use AI to offer greater value than your typical point solution. Evo’s AI augments End User Elevation with technician-ready analyses of the processes that need privileged access to run.
Backed by VirusTotal threat intelligence and armed with knowledge about the common solutions that your end users might be looking to update or install, this saves your technicians several investigations in their day-to-day, and frees them up from the menial tickets that don’t help your MSP drive revenue in the long run.
But we didn’t stop there – we also wanted to modernize some of the legacy Audit Modes that bog down Privileged Access Management onboarding and leave end user admin rights open for way too long.
Evo’s AI-powered Training Mode doesn’t just speed up MSP onboarding - it captures every action taken with admin rights and lays it all out in one place. Your technicians get a clear list of what users are doing, so they can quickly sort what’s legit, what should become a rule, and what still needs an approval workflow, without digging through weeks of elevation noise.
Check Out the Future of Identity Security
We’re just scratching the surface of the real ways AI can drive operational efficiency for your MSP. MSPs choose Evo to manage their endpoints, applications, network devices, and more – and they love that we’ve designed AI use cases that actually make a difference for our partners’ teams.
If you’d like to see how Evo’s AI solution can simplify PAM for your team, you can book time with our team today, and we’ll show you why MSPs don’t just establish least privileges with Evo – they also go-to-market with identity security offerings of their own powered by Evo.
